Asko TD60.C 서비스 매뉴얼 - 페이지 7

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Service Manual TD60.C

Troubleshooting strategy

At Asko, we believe in always remaining focused on the customer, and as an ASKO service techni-

cian, you are one of the most important ambassadors of our brand. As such, it is important that

the customer ﬁ nds the service callout a pleasant experience. Troubleshooting is an important part

of the service callout, and as such we have drawn up a troubleshooting strategy that describes, in

broad terms and step by step, what you need to do to ﬁ nd and diagnose faults.

• Ask the customer to describe the problem.

• Check whether the customer's description matches any service code.

• Check that the machine is correctly installed:

- Electrical connection

- Water connection

Incorrect installation or external factors that affect performance and functionality (for ex-

ample, water pressure, electrical supply, drainage).

The machine operates normally. No deviations can be found. The customer probably needs

to be informed about proper use of the machine. If necessary, also inform the customer

about guarantee conditions and charges and any charges due.

Open the service menu:

1. Check the settings

2. Run a test cycle

3. Note any fault codes

If the above actions do not uncover the fault:

• Conduct general troubleshooting. Use the documentation available at ServiceSaver (serv-

ice manuals, service memos, wiring diagrams and other documents).

Fault found?

Satisﬁ ed customer!

Yes

- Drainage

- Machine correctly levelled

Fault found?

Yes

OK?

Repair and check function/

safety.

Contact technical support

for assistance.

Carry out the actions sug-

gested by technical support.

Fault diagnosed?

Yes