Ativa DQ121MDE User Manual - Page 2

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Thank you for your purchase. It is important that you refer to the setup instructions

that pertain to the model you have purchased.

Warranty & Return Information......................................................... 3

Setup - Tilt / Pullout basket models.......................................... 5

How to Maintain Your Shredder........................................................ 6

Clearing a Jam........................................................................... 7

Overheating............................................................................... 7

Staples and Paperclips............................................................... 7

Warnings.............................................................................................. 8

Limited Warranty-Product One Year / Cutter 3 Years

WHAT THIS WARRANTY COVERS: This limited warranty covers the original purchase of new prod-

uct used for normal commercial, personal or household use. Office Depot, Inc. (ODP) warrants its

products will be free from defects in materials and workmanship (normal wear and tear excepted),

for one (1) year from the date of purchase, except as provided below. ODP shall further provide a

limited warranty on the cutting cylinders of the product for a period of three (3) years from the

date of purchase, except as provided below. ODP, at its option, will replace with a comparable

product or with cutting cylinders (as applicable), free of charge, or provide a store credit for the

approximate retail value of the item as determined by ODP, if the product or cutting cylinders fail

under normal use as a result of such defect.

WHAT THIS WARRANTY DOES NOT COVER: This warranty does not apply to damage caused

by fire, accident, negligence, misuse, improper cleaning or other circumstances not directly attrib-

utable to manufacturing defects.

LIMITATION OF DAMAGES: ODP PROVIDES THIS LIMITED WARRANTY IN LIEU OF ALL OTHER WAR-

RANTIES EITHER EXPRESS OR IMPLIED. EXPRESSLY EXCLUDED ARE ALL WARRANTIES OF FITNESS

FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. ODP'S SOLE OBLIGATION AND THE USER'S

EXCLUSIVE REMEDY UNDER THIS WARRANTY SHALL BE LIMITED TO THE REPLACEMENT AT ODP'S

SOLE DISCRETION AND COST, OF PRODUCT OR COMPONENTS.

IN NO EVENT SHALL ODP, ITS AFFILIATES, SUBSIDIARIES OR PARENT COMPANIES BE RESPONSIBLE

FOR CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES ARISING OUT OF A CLAIM OF DEFEC-

TIVE PRODUCT EVEN IF ODP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMI-

TATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO

YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH MAY VARY BY STATE OR PROVINCE.

THIS WARRANTY APPLIES ONLY TO THE U.S. AND CANADA.

Return Instructions

Please call 1-866-707-9502 for product support and warranty claims.

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