ADVANCED Network Devices Headline Clock User Manual - Page 7

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TROUBLE SHOOTING

A more comprehensive guide is here:

No Power

: My clock does not have power. What should I try?

Answer:

Is the Ethernet (PoE) cable connected properly? On one end to PoE switch port or PoE injector, on the other end

to the rear of the Headline Clock. (A common mistake is to connect the PoE cable to the router instead of the PoE switch or

PoE injector.)

Blinking Colon

: At power-up, my clock shows only a blinking colon. What is wrong?

Answer:

This implies the time cannot be found, and thus there is no network connection.

 Verify the network port by connecting a laptop or other network-enabled device

 Is there power to the PoE switch or injector (are the LEDs illuminated)?

 Is the Ethernet plug firmly seated in the connector on the rear of the clock? Try re-inserting the plug.

 Replace the Ethernet cable with a known good cable.

Determining the IP Address

Answer:

The clock's network address is displayed during power-up, and then scrolls periodically for 2 minutes immediately

after boot-up. The address will be a sequence of four numbers, separated by periods (e.g. 192.168.1.55). This address may

change on each boot-up, depending on how your network is locally configured.

No News Feed

: The display shows "News feed unavailable" or "News Feed never obtained".

Answer:

In the settings, make sure "News Feed Enabled" is set to "yes". Make sure your internet connection is working.

Wait at least 30 seconds to retrieve news after power-up.

Where are the settings

Answer:

You are able to access the clock's settings pages via a Web browser, by typing the IP address of the Headline Clock

into the browsers address bar: For example: 10.10.6.142

Why is the time wrong

Answer:

The time is set automatically from an atomic time server. However, the timezone needs to be set properly for the

correct hour to be displayed. You are able to set the clock's timezone in the clock's settings via a Web browser, by

typing the IP address of the Headline Clock into the browsers address bar. Other possible causes would be that the time

is drifting because the internet connection is down or spotty.

WiFi

: How do I configure the clock to use Wi-Fi?

Answer:

Wi-Fi is not currently supported, but may be in a future model.

Headline Clock User Guide

http://www.anetdsupport.com/faqs/troubleshooting

: How do I determine the IP address of my clock?

: How do I see/change the current clock settings?

: How do I set the time/date?

For additional support, visit

www.anetdsupport.com

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