Audiomusic Systems SIX EYES 12 MKII Manual - Page 9

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PROBLEMS AND SOLUTIONS

This guide is intended to assist in solving simple and common problems that may arise in the use of the

device, if problems persist, do not attempt to open and repair the unit yourself, contact your nearest

AudioMusic Systems dealer and return it for repair.

If the device has a problem, follow the following points until you find the problem and can fix it, if the

product is working properly, do not proceed with these steps. If the lighting does not work properly,

send the device to AudioMusic Systems for service.

If light does not work

Possible problems: Power supply of the LED system

1- Power supply: Make sure the unit is correctly connected.

2- LEDs. If the LEDs are malfunctioning independently, contact AudioMusic Systems technical support.

3- If all of the above appears to be undamaged, you can connect the unit to the mains.

4- If you cannot determine the cause of the problems with the unit, do not disassemble or attempt to

repair the unit yourself as this will void the warranty.

5- Return the unit to AudioMusic Systems for service.

If the DMX protocol does not respond

Possible problems: Check that the DMX connection cable is correctly inserted in the device, check that

the cable itself is not defective, that the controller is working correctly.

1- Check the DMX characteristics and that the assigned address is correct.

2- Check the DMX cable: Uninstall the unit, replace the DMX cable and reconnect the device to the

mains, check the DMX control again.

3- Determine if the control is defective: Does the device operate correctly with other DMX units? If

not, take the unit to an official service centre for repair.