AFG 4.0 AR User Manual - Page 16

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Your A FGbike is designedto bereliable, However, i f you doexperience problemswith your bike, pleasereference

the troubleshootingguifle listed below,

PROBLEM:The console d oes notturnon.

S_LUTI_N:

Verify the foflowing:

Theoutlet the machine is plugged into is functional Doublecheck that the breaker has not tripped.

Thecorrect adapter is being used. Onlyuse the adapter provided or authorizedby AFG.

Theadapter is not pinched or damaged and is properlyplugged into the outlet ANDthe machine.

Thepower switch is turned to the ONposition (may not apply to all models).

Turnoff the machine and unplug power cord. Removethe console and check that all connections to the console

are secure and not damaged or pinched.

NOTE:If your consoleuses batteries, they may need to be replaced.

PROBLEM: Theconsole lights up but the Time/RPM's do not count.

SOLUTION: Verify the foflowing:

o Turnoff machine and unplug power cord. Removethe consoleand check that aft connections to the console are

secure and not damaged or pinched.

,, If doing the above does not fix the problem, the speed sensor and/or magnet may have become dislodged or

damaged.

PROBLEM: Theresistance levels seem to be incorrect, seeming too hard or too easy.

SOLUTIOH; Verify the foflowing:

o Thecorrect adapter is being used. Onlyuse the adapter provided or authorizedbyAFG.

o Reset the consoleand allow the resistance to reset to the default position. Restart and retry the resistance levels.

PROBLEM:

Thebike makes a squeaking or chirping noise.

S_LUTZ_N: Verify the following:

e Thebike is on a level surface.

,, Loosenall bolts attached during the assemblyprecess, grease the threads, and tighten again.

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PROBLEM:

Thereis no heart rate reading.

SOLUTZON: Remove the console and verify that the heart rate cables are attached properly, making

sure that the cables are securely inserted into the console.

YOUMAYEXPERIENCE AN ERRATIC READOUT UNDERTHEFOLLOWING COi_DfflONS:

o Gripping the heart rate handlebars too tight. Tryto maintain moderate pressure while holding onto the

heart rate handlebars.

o Constant movement and vibration flue to constantly holding the heart rate grips while exercising.

o Whenyou are breathing heavily fluting a workout.

o Whenyour hands are constricted by wearing a ring.

o Whenyour hands are dry or cold. Trymoistening your palms or rubbing them together to warm.

o Anyone with heavy arrhythmia.

o Anyone with arteriosclerosis or peripheral circulation disorder.

o Anyone whose skin on the measuring palms is especially thick.

NOTE: Outside interference sources such as computers, motors and fluorescent lights may cause the heart

rate reading to be erratic. Check your exercise environment for sources of interference such as high _ower lines,

large motors, etc.

If the abovetroubleshootingsection floesnot remedythe problem, discontinueuse anfl turn the poweroff.

CALL CUSTOMER T ECH SUPPORT ATTttENUMBER ONTttEBACK PANEL

WHEN YOU ARENEARTHE EQUIPMENT

Thefoflowing information may be asked of you when you call. Please have these items readily available:

• Model Name

,, Serial Number

o Date of Purchase (receipt or credit card statement)

In order for Customer Tech Support to service your bike they may need to ask fletailefl questions about the

symptoms that are occurring. Some troubleshooting questions that may be asked are:

o How long has this problem been occurring?

o Does this problem occur with every use? With every user?

• If you are hearing a noise, floes it come from the front, back or inside? What kind of noise is it (thumping,

grinding, squeaking, chirping etc.)?

o If you are having a resistance problem what is occurring? Is the resistance always too hard or too easy?

Does the resistance respond when pushing the buttons on the console? Does the resistance constantly cycle

through the levels during the workout?

• Has the machine been maintained per the maintenance schedule?

o Does the problem occur when using the handlebars? Without using the handlebars?

Answering these and other questions will give the technicians the ability to send proper replacement parts and

the service necessary to get you and your AFGbike running again!

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4.0 AR Rev.l.7.indd

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