ADEMCO TeleCommand User Manual - Page 12

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Telephone Access Restrictions

On Premises

The system cannot be accessed from an on-premises telephone under
the following conditions:
•
Telephone line is busy
•
Telephone is ringing
•
Telephone line is out of order.
•
Downloading is in progress*
*
Downloading is the process of remote programming your security
system by the central monitoring station from their computer, using
the telephone lines.

Off Premises

The following restrictions apply when attempting to attain access to
the security system from an off-premises telephone:
•
You cannot access the system from off-premises when the
telephone line is busy.
•
If calling from outside and someone answers, you must press the
[#] key within 5-seconds and enter the TeleCommand User Code
within 20 seconds following pick-up; otherwise, you cannot access
the system.
•
An outside caller requesting remote access has 20 seconds from
when the [#] key is pressed to enter the correct TeleCommand
User Code or the system will hang up. Once TeleCommand is
accessed and system status is announced, TeleCommand will
allow three attempts to enter the correct panel user code. If the
caller fails to enter the correct panel user code after three
attempts the TeleCommand will disconnect and a 20-minute
lockout will occur.
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