Brother P-touch QL-710W User Manual - Page 18

Browse online or download pdf User Manual for Label Maker Brother P-touch QL-710W. Brother P-touch QL-710W 23 pages. Label printer
Also for Brother P-touch QL-710W: Network User's Manual (48 pages), Software User's Manual (48 pages), User Manual (23 pages), Quick Setup Manual (38 pages)

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10 Troubleshooting

If the problems occur while using this machine, the following may help you to solve the

problems.

Potential types of problems

Problem

The Brother QL printer does not

print, or a printing error is

received.

The Status LED lamp is not lit.

A data transmission error

appears on the PC/Mac.

Labels are jammed in the cutter. • Contact Brother Customer Service at 1-877-BROTHER.

The label is not ejected properly

after printing.

After replacing the Roll while the

Add-In feature was activated,

the layout style was not

updated. (Windows

The P-touch Add-In icon is not

displayed on Microsoft

(Windows

only)

Cutter error

• Is the cable loose?

Check that the cable is connected securely.

• Is the DK Roll installed correctly?

If not, remove the DK Roll and reinstall it.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

• Has a print error or transmission error occurred?

Turn off the Brother QL printer and then turn it on again. If there

is still a problem, contact your Brother dealer.

• If the printer is connected via a USB hub, try connecting it

directly to the PC. If not, try connecting it to another USB port.

• Is the power cord inserted correctly?

Check that the power cord is inserted. If it is inserted correctly,

try plugging it into another electrical outlet.

• Is the correct port chosen? (Windows

Check that the correct port is chosen from the "Print to the

following port" list in the Printer Properties dialog box.

• Is the Brother QL printer in cooling mode (the Status lamp is

flashing in orange)?

Wait until the Status lamp stops flashing and then try printing

again.

• Check that the ejection path of the label is not blocked.

• Check that the DK Roll is set properly by removing the DK Roll

and reinstalling it.

• Ensure that the DK Roll cover is closed properly.

• Close the P-touch Editor to exit the Add-In, and then reactivate

the Add-In.

only)

• Is Microsoft

Outlook

Word.

Due to program limitations, the Microsoft

not work with the above settings. Quit Microsoft

restart Microsoft

• If the cutter error occurs, keep the DK roll compartment cover

closed and press the ON/OFF button. The cutter moves back to

the normal position and turns the machine OFF automatically.

After the machine is OFF, inspect the label outlet and remove

the paper jam.

Solution

Word started up from Microsoft

Word chosen as the default editor for Microsoft

Word.

only)

Outlook

Word Add-In does

Outlook

, and