Samsung 5 Series User Manual - Page 42

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Other Information

Issues

No Picture, No Video

The TV won't turn on.

The TV turns off automatically.

There is no picture/video.

RF(Cable/Antenna) Connection

The TV is not receiving all channels.

The picture is distorted: macro block error,

small block, dots, pixelization.

Others

Purple/green rolling horizontal bars and

buzzing noise from the TV speakers with

Component cable connection.

A "Mode Not Supported" message

appears.

Caption on TV menu is greyed out.

There is a plastic smell from the TV.

The TV Signal Strength is unavailable in

the Self Diagnostic Test menu.

The TV is tilted to the side.

The channel menu is greyed out

(unavailable).

Your settings are lost after 30 minutes or

every time the TV is turned off.

You have intermittent loss of audio or

video.

Solutions and Explanations

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

• Make sure the wall outlet is working.

• Try pressing the

button on the TV to make sure the problem is not the remote. If the TV turns

POWER

on, refer to "Remote control does not work" below.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 28).

• If your PC is connected to the TV, check your PC power settings.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

there is no signal.

• Check cable connections (remove and reconnect all cables connected to the TV and external

devices).

• Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

to the TV input. For example, if an external device's output is HDMI, it should be connected to an

HDMI input on the TV.

• Make sure your connected devices are powered on.

• Be sure to select the TV's correct source by pressing the

• Reboot the connected device by reconnecting the device's power cable.

• Make sure the coaxial cable is connected securely.

• Please try Auto Program to add available channels to the channel list. Go to

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

There are 3 options (STD, HRC and IRC) (p. 22).

• Verify the Antenna is positioned correctly.

• Compression of video contents may cause picture distortion, especially with fast moving pictures

such as sports and action movies.

• A low signal can cause picture distortion. This is not a TV problem.

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

connection.

• Check the supported resolution of the TV, and adjust the external device's output resolution

accordingly. Refer to the resolution settings on page 12 of this manual.

• Caption can not be selected in the TV menu when connected via HDMI or Component (p. 30).

• Caption must be activated on the external device (p. 30).

• This smell is normal and will dissipate over time.

• This function is only available with digital channels from an Antenna / RF/Coax connection (p. 32).

• Remove the base stand from the TV and reassemble it.

• The Channel menu is only available when the TV source is selected.

• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change

the settings from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the

SOURCE

button to select TV mode, and go to

16).

• Check the cable connections and reconnect them.

• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are

flexible enough for long term use. If mounting the TV to a wall, we recommend using cables with 90

degree connectors.

SOURCE

button on the remote control.

→ Setup → Plug & Play → ENTERE (p.

- Channel -

English