Cisco PIX 506E Quick Start Manual - Page 13

Browse online or download pdf Quick Start Manual for Network Hardware Cisco PIX 506E. Cisco PIX 506E 17 pages. Chapter 3
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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can

obtain documentation, troubleshooting tips, and sample configurations from online tools by using the

Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to

the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open

access to Cisco information, networking solutions, services, programs, and resources at any time, from

anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a

broad range of features and services to help you to

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and test software packages

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com,

go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,

technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC

Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably

impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects

of business operations. No workaround is available.

• Priority level 1 (P1)—Your production network is down, and a critical impact to business

operations will occur if service is not restored quickly. No workaround is available.