Cisco SPA525G - Small Business Pro IP Phone VoIP Quick Reference Manual - Page 3

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Cisco SPA525G - Small Business Pro IP Phone VoIP Quick Reference Manual

Using the Cisco SPA 500 Series IP Phone

Placing a Call

First, dial number. Then pick up handset.

For hands-free speakerphone – Dial number, then press

SPEAKER or press DIAL softkey.

Answer a Call

Pick up handset and press the ANSWER softkey or

press the SPEAKER button.

Dial a Number from Your Directories

Press SET UP. Select Call History.

Select Redial List, Answered Calls or Missed Calls.

Select the number and press DIAL.

The LCD screen shows missed calls. Press the LCR

softkey to dial the last missed call. Press the MISS softkey

to view a list of missed calls. Select a call and press DIAL.

Receiving a Call

Lift handset.

For hands-free speaker mode press SPEAKER or press

the ANSWER softkey.

Placing a Call on Hold

During a call, press the HOLD function button.

To retrieve the call, press the flashing red line button

for the call or the RESUME softkey.

Call Park/Call Park Retrieve

(NOTE: Call Park places a call on hold so that other users

assigned to Call Park service can retrieve that call.)

Press HOLD and then *68, or press PARK softkey. (The

PARK softkey does the same thing as HOLD and *68)

Enter the extension where the call will be parked, then #.

To retrieve parked call press *88 or the PICKUP softkey,

then the parked extension and #.

Transferring a Call

Announced Transfer

Press the XFER softkey to place active call on hold.

Dial the number where you want to transfer the call and

press DIAL.

Once the third party answers, announce the call and

press XFER.

Blind Transfer

Press the BXFER softkey to place active call on hold.

Press right arrow on Navigation key to view options.

Dial the number where you want to transfer the call and

press DIAL.

Transfer to Voicemail

Press the XFER softkey. Next enter *55 and dial the

party's extension, then #.

Intercom

Pick up the receiver and press the INTERCOM softkey.

Make your announcement (this will broadcast to all

phones). Hang up when you are done.

To Mute a Call

Press MUTE to silence your phone's mouthpiece/speaker.

To turn Mute off, press the line indicator that is blinking red.

Listening to Voice Mail

Press MESSAGES. Your phone will ring your Voice Portal.

Enter your passcode, then #. Follow voice prompts to

listen to/delete/save messages.

3-Way Conferencing

Place the first call.

Press the CONF softkey to place the next call and dial

the number. The active call will be on hold.

After the second call answers, press the CONF softkey

again to join all parties in the conference.

All parties will be disconnected when you exit the call.

Forwarding Calls

Press the CFWD softkey.

Enter the number where you want your calls forwarded

and press DIAL.

CALLS FORWARDED will be displayed on LCD screen.

To turn off Call Forwarding, press CFWD.

Voice Mail Set Up

Record Name

Press MESSAGE. Enter your PIN provided on your

"User List and Login Credentials."

(NOTE: If you are trying to access a voice mail box other

than the phone you are dialing from, press *.)

Press #. Follow prompts to set a new PIN, then press #.

Follow prompts to verify the new PIN, then press #.

Follow prompts to record a name announcement,

then press #. At the tone, say the name of the

group or a brief two or three word description and

press #.

(NOTE: this is a name announcement and not one of the

two main voice mail greetings supplied with the service.)

You will be asked if you are satisfied with your name

recording. If yes, press *. If no, follow prompts to

re-record.

Press 1 to access your Voice Mail box.

Record Busy Greeting

A busy greeting plays when your phone is in Do Not

Disturb mode or unplugged.

Press 2. Then, press 1. Wait for the tone, and then

record your "busy greeting."

Press # immediately after finishing.

Press 2 to listen to your greeting or press * to get

back to the previous menu.

Record No Answer Greeting

Press 3. Then, press 1. Wait for the tone, and then

record your "no answer greeting."

Press # immediately after finishing.

Press 2 to listen to your greeting or press * to get

back to the previous menu.