Motorola CPEi 23800 User Manual - Page 44
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Troubleshooting
Chapter 6: Troubleshooting
Power
• Check that the AC power adapter is properly plugged into the electrical outlet and
• Check that the electrical outlet is working.
A Computer Cannot Log On to the CPE
Check that the Ethernet cable is properly connected to the Desktop CPE unit and the
computer.
Cannot Connect to the Internet
• Check the Desktop CPE connection status from the Web Interface, refer to the
• If the Desktop CPE connection is down, and the gateway has not received an IP for
Additional Troubleshooting Help
Contact your service provider for additional help.
OCT 2010
into the Desktop CPE.
Connection Status section to verify the connection status.
5 minutes to 10 minutes:
- Re-Run the Setup Wizard.
- If the Setup Wizard does not help, then reset the Desktop CPE using the reset
button.
6
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