Blackberry MAIL - BROWSING SMARTPHONE User Manual - Page 19

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User Guide
Send service books
1.
On the BlackBerry® Mail web site, on the Services and Settings web page, click Service Books.
2. Click Send Service Books.
3. Click OK.

Troubleshooting for BlackBerry devices

I cannot send or receive email messages on my device
Try performing the following actions:
•
Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage, see the
printed documentation that came with your device.
•
Send service books to your device.
•
If you have set up email message filters for your BlackBerry email account, these email message filters are preventing BlackBerry® Mail
from delivering email messages to your device.
•
Verify that your device is running BlackBerry Device Software Version 4.0 or higher.
I cannot open an email message attachment on my device
BlackBerry® Mail does not support opening email message attachments on your BlackBerry device.
Perform one of the following actions:
• Set up your BlackBerry Mail account to automatically forward email messages with attachments to another email account and open
the email message attachment from that email account.
• Upgrade to a BlackBerry® Internet Service account.
I cannot view, change, or respond to read confirmations on my device
Verify that your BlackBerry® device is running BlackBerry® Device Software Version 4.2 or higher.
I have not registered my device with the wireless network
You must register your BlackBerry® device with the wireless network for BlackBerry® Mail to retrieve information to help you create your
BlackBerry Mail account.
Register your device with the wireless network.
For information about how to register your device, see the documentation that came with your device.
Troubleshooting for BlackBerry devices
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