3Com OfficeConnect 3C100XF Quick Start Manual - Page 6
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Technical
Support
4
Information contained in this document is correct at time of pub-
lication. The following services are available 24 hours a day, 7
days a week. For the most up–to–date information, 3Com recom-
mends that you access the 3Com Corporation World Wide Web
site.
World Wide Web Site
This service provides access to online support information such
as technical documentation and software library, as well as sup-
port options ranging from technical education to maintenance
and professional services.
Support from Your Network Supplier
If additional assistance is required, contact your network sup-
plier. Many suppliers are authorized 3Com service partners who
are qualified to provide a variety of services, including network
planning, installation, hardware maintenance, application train-
ing, and support services.
When you contact your network supplier for assistance, have the
following information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the
following section on how to contact 3Com.
Support from 3Com
If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services. To find out more about
your support options, please call the 3Com technical telephone
support phone number at the location nearest you. Please refer to
the table on page 5.
When you contact 3Com for assistance, have the following
information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision levels
• Diagnostic error messages
• Details about recent configuration changes, if applicable
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