Lenovo System x3950 X6 Installation Manual - Page 31

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are unable to resolve the problem, open an online service request, go to

servicerequest/Home.action

Update customer and service records

After the ITL server upgrade is complete and verified, the service technician must contact regional support to

update customer and service records as soon as possible after completing the ITL upgrade. Refer to

"Servicer Only Tech Tip Document ID 5097919" for detailed contact information.

The following information is required to update the customer entitlement database:

• The original IBM server Machine Type and serial number.

• The upgraded Lenovo server Machine Type and serial number.

• Include a photograph of the 11S barcode or type the serial number for each Lenovo standard I/O book

that was installed.

• IBM parts are property of the customer and should be left with the customer.

• Service technicians in each geography should report the upgrade activity, as follows:

– For USA and China, record SC 44, AC01 against the original IBM Machine Type and serial number.

– For EMEA, record SC 46, AC06 against the RCMS case opened for the original IBM Machine Type and

serial number.

– For Canada, record SC 33, ECA=DRA against the original IBM Machine Type and serial number.

. Be prepared to provide information about any error codes and collected data.

https://www.ibm.com/support/

Chapter 1

IBM to Lenovo server upgrade procedure