Bose Lifestyle 35 Series II Gebruikershandleiding - Pagina 29

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If you experience problems with your headphones:

• Check the state of the status indicators (see page 18).

• Charge the battery (see page 17).

• Increase the volume on your headphones, mobile device, and music app.

• Try connecting another mobile device (see page 25).

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose® customer service.

The following table lists symptoms and possible solutions to common problems.

Symptom

Headphones do not

power on

Headphones do not

connect with Bluetooth®

device

Headphones do not pair

with NFC

Solution

• Power on the headphones (see page 11).

• Charge the battery.

• Disconnect the back-up audio cable.

• Disconnect the USB charging cable.

• On your Bluetooth device:

- Turn the Bluetooth feature off and then on.

- Delete your Bose® QuietComfort® headphones from the

Bluetooth list on your device. Pair again.

• Move your Bluetooth device closer to the headphones and away

from any interference or obstructions.

• Pair a different Bluetooth device (see page 25).

• Visit global.Bose.com/support/TBD to see how-to videos.

• Clear the headphone pairing list (see page 25) and pair again.

• Make sure your device supports Bluetooth pairing via NFC.

• Unlock your device and turn on the Bluetooth and NFC features.

• Tap the NFC touchpoint on the back of your Bluetooth device to

the NFC touchpoint on the headphones.

T R O U B L E S H O O T I N G

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