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repair without special expenditure. On these
conditions the EU guidelines (Nr. 99/44/
EG) and the respective local regulations
are applicable. Replaced parts become the
property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider
or its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective product
or replace it with the same or a comparable
product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible color
differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found during
a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to the
customer's delivery address, then damage
to the product that occurs during this
delivery will be covered by IKEA.
• Cost for carrying out the initial installation of
the IKEA appliance.
However, if an IKEA appointed Service
Provider or its authorized service partner
repairs or replaces the appliance under
the terms of this guarantee, the appointed
Service Provider or its authorized service
partner will reinstall the repaired appliance
or install the replacement, if necessary. This
does not apply within Ireland, customer
should contact the local IKEA dedicated
after sales line or the appointed Service
Provider for further information.
These restrictions do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt the
appliance to the technical safety specifications
of another EU country.
How country law applies
The IKEA guarantee gives you specific legal
rights, which cover or exceed all the local legal
demands.
However these conditions do not limit in any
way consumer rights described in the local
legislation.
Area of validity
For appliances which are purchased in one EU
country and taken to another EU country, the
services will be provided in the framework of
the guarantee conditions normal in the new
country.
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