IKEA MATMASSIG 303.688.22 Handmatig - Pagina 21

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ENGLISH

IKEA guarantee

How long is the IKEA guarantee valid?

This guarantee is valid for 5 years from the

original date of purchase of Your appliance

at IKEA. The original sales receipt is

required as proof of purchase. If service

work is carried out under guarantee, this

will not extend the guarantee period for the

appliance.

Who will execute the service?

IKEA service provider will provide the

service through its own service operations

or authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the

appliance, which have been caused by

faulty construction or material faults from

the date of purchase from IKEA. This

guarantee applies to domestic use only. The

exceptions are specified under the headline

"What is not covered under this

guarantee?" Within the guarantee period,

the costs to remedy the fault e.g. repairs,

parts, labour and travel will be covered,

provided that the appliance is accessible

for repair without special expenditure. On

these conditions the EU guidelines (Nr.

99/44/EG) and the respective local

regulations are applicable. Replaced parts

become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will

examine the product and decide, at its sole

discretion, if it is covered under this

guarantee. If considered covered, IKEA

service provider or its authorized service

partner through its own service operations,

will then, at its sole discretion, either repair

the defective product or replace it with the

same or a comparable product.

What is not covered under this

guarantee?

• Normal wear and tear.

• Deliberate or negligent damage,

damage caused by failure to observe

operating instructions, incorrect

installation or by connection to the

wrong voltage, damage caused by

chemical or electro-chemical reaction,

rust, corrosion or water damage

including but not limited to damage

caused by excessive lime in the water

supply, damage caused by abnormal

environmental conditions.

• Consumable parts including batteries

and lamps.

• Non-functional and decorative parts

which do not affect normal use of the

appliance, including any scratches and

possible color differences.

• Accidental damage caused by foreign

objects or substances and cleaning or

unblocking of filters, drainage systems or

soap drawers.

• Damage to the following parts: ceramic

glass, accessories, crockery and cutlery

baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs,

casings and parts of casings. Unless such

damages can be proved to have been

caused by production faults.

• Cases where no fault could be found

during a technician's visit.

• Repairs not carried out by our appointed

service providers and/or an authorized

service contractual partner or where

non-original parts have been used.

• Repairs caused by installation which is

faulty or not according to specification.

• The use of the appliance in a non-

domestic environment i.e. professional

use.

• Transportation damages. If a customer

transports the product to their home or

other address, IKEA is not liable for any