ANSWER CALLS
- Lift handset or press Handsfree, Headset , or incoming Line button.
MULTIPLE CALL APPEARANCE
- Provides you or others with a multiple appearance of an extension. The
Multiple Appearance can be on the same phone or another phone.
- Both appearances can be used as a regular extension.
- Place and receive calls as normal.
END CALL
- Place handset on cradle or press the Goodbye button.
SWITCH FROM HANDSET TO HANDSFREE AND BACK
- While on a handset call, press the Handsfree button and place handset
in cradle.
- While on a Handsfree call, lift handset.
CALL HOLD
- Press the Hold button.
- To return to call... press the flashing line key.
Note: When answering a second call on your phone, press the Hold button to
put the first caller on hold, then select the ringing line key.
MUTE
- Press Mute (LED light flashes red: you can not be heard)
- Press lit Mute (LED light is off: you can be heard)
Note: This feature works with handset, handsfree, or headset calls.
LAST NUMBER REDIAL
- Get dial tone
- Press line button
CALL TRANSFER
- While on an active call press the Trans soft key (caller is put on hold -
you get dial tone)
- Dial number you wish to transfer caller to
- Announce Call (optional - this is NOT a 3-way call, you are speaking to the
2nd party)
- Press the Trans soft key to complete transfer. (You are removed from call)
Note: If party you called is not available (busy, no answer, misdial), press the
goodbye key to hang up with the called party then select the line key you
wish to be connected to.
Rev 9/7/11 for Windward CC
ACCESSING VOICE MAIL
- From a phone on the system
- Dial voice mail extension (373) or press the Messages key.
- At the prompt press # (to access your mailbox)
- Enter password followed by the # key.
- From an outside line
- Dial 235-7373, the direct number to voicemail, you reach the system
greeting.
-or- Dial your DID number to reach your greeting.
- During your greeting, press * *, to get to the system greeting.
- At the system greeting press the # key.
- Enter your 7-digit mailbox number followed by the # key.
- Enter your password followed by the # key.
HOW TO LEAVE A VM WITHOUT RINGING PHONE
- Access voice mail system (press messages button or dial VM extension)
- At the prompt, dial the 7-digit mailbox number of the party you wish to
leave a message for.
Note: You can also transfer a caller into someone's voicemail by using the
above with the transfer feature.
NOTES:
- The voice mail system assumes you are the owner of the extension you
are calling from and will ask you for the password.
- The voice mail system has voice prompts that will walk you through the
system.
- You will be forced through an enrollment process the first time you log
in to the system (Change Password, Record Name, Select Greeting -
Standard System Greeting / Personal Greeting).
- Your temporary password is 86245.
- Minimum password length is 4-digits, trival passwords are not allowed.
- To bypass a greeting or interrupt a prompt, press #.
- Passwords do not expire.
- If you make three invalid login attempts, the session is terminated. After
six consecutive failed-login sessions, your mailbox will be disabled.
*** See Voice Mail Commands page for commands available while
maneuvering through the system.
2
Rev 9/7/11 for Windward CC
Avaya Aura Messaging
(Voice Mail)
(86245
= temporary password).
7
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