Picture Problem
When the TV has trouble with the picture, these steps may help
resolve the problem.
The Problem
· Unplug TV from AC outlet and re-plug after
60 seconds.
No picture, or
black and white
· Check that the Colour Saturation is set to
picture.
50 or higher.
· Try different TV channels.
· The compression of video content may
cause picture distortions, especially in fast
moving pictures from sports programmes
and action movies.
The picture is
· If the signal reception is weak or poor,
distorted.
screen distortion may be visible but it is not
a malfunction.
· Mobile phones used close to the TV (within
1 m) may cause noise on analogue and
digital channels.
NOTES
• If the test picture does not appear or there is noise or distortion,
the TV may have a problem. Contact the service company in your
country/region.
• If the test picture is displayed properly, there may be a problem
with an external device. Please check the connections.
• If the problem persists, check the signal strength or refer to the
external device's user manual.
Sound Problem
When the TV has difficulties with sound, these steps may help
resolve the problem.
The Problem
There is no
· Check the volume control of the device
sound or the
(cable, DVD, Blu-ray, etc.) connected to your
sound is too low
TV.
at maximum
volume.
· Check the volume settings.
Picture is normal,
but no sound.
· Check if 'Mute' mode is set to on.
· Make sure that the audio cable is connected
to the correct audio output connector on the
external device.
The speakers are
making an odd
· For antenna or cable connections, check the
sound.
signal information.
· A l o w s i g n a l l e v e l m a y c a u s e s o u n d
distortions.
Picture and Sound Problem
When the TV has difficulties with sound and picture, these steps
may help resolve the problem.
Troubleshooting
Possible Solutions
Possible Solutions
The Problem
No sound and
· Check if the power cord is plugged into a
picture.
powered AC outlet.
· Press the
activate the unit from Standby.
· Check to see if the LED light is on or not. If
it is, then the TV is receiving power.
I have connected
· Check the correct connection on the external
an external
source and the input connection on the TV.
source to my
· Make sure you have made the correct
TV but I get no
selection for the input mode for the incoming
picture and/or
signal.
sound.
Sound and
· Some electrical appliances may affect TV
picture distorted
set. If you turn off the appliance and the
or appear wavy.
interference goes away, then move it further
away from TV.
· Insert the power plug of the TV set into
another power outlet.
Sound and
· If you use an external antenna, check the
picture is blurry
direction, position and connection of the
or cuts out
antenna.
momentarily.
· Adjust the direction of your antenna or reset
or fine tune the channel.
My File Won't Play
When files aren't playing, this may help resolve the problem.
The Problem
Some files can't
This problem may occur with high-bitrate
·
be played.
files. Most files can be played back, but
you might experience problems with high-
bitrate files.
Other Issues
Use these procedures to resolve other issues that may occur.
The Problem
Watching TV for an extended period of
·
time causes the panel to generate heat.
The heat from the panel is dissipated
through internal vents running along the
The TV is hot.
top of the TV. However, after extended
use, you may feel hot when touch it. This
heat, however, is not a defect and does
not affect the TV's functionality.
The TV smells of
This smell is normal and will dissipate over
·
plastic.
time.
The 'click' sound can be caused when the
·
The plastic
temperature of the television changes.
cabinet makes a
This change causes the television cabinet
"clicking" type of
to expand or contract, which makes the
sound.
sound. This is normal and the TV is OK.
16
Possible Solutions
button in the remote control to
Possible Solutions
Possible Solutions
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