aleen VME Office Handleiding voor installatie en programmering - Pagina 13

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Figure 1-2: VME Office Connections

Automated Attendant

The Automated Attendant is a menu-driven program used for transferring

calls to specific departments, extensions and mailboxes. Its main features

are:

Feature

Description

The VME Office plays a pre-recorded greeting to callers. The

Opening

Greeting

opening greeting usually includes the organization's name and

instructions on how to reach an extension, department or

Operator, how to switch to different languages, how to leave a

message and how to access a directory.

While the greeting is being played, the callers can access a

department by dialing a single digit, dialing an extension

number or holding on for assistance.

Depending on the time and system schedule, the VME Office

Operating

assumes one of four operating modes:

Modes

• The day mode for normal business hours, when the VME

• The night mode for after working hours, when the VME

• The holiday mode calls are answered with a special

• The break mode enables the Administrator to program a

If your organizations operating hours vary from day to day, the

System

Office answers calls with a pre-recorded day greeting

prompting the caller to reach a desired extension, mailbox,

department or directory, or to switch to a different

language.

Office answers calls with a pre-recorded night greeting that

enables the caller to leave a message in a desired mailbox

,retrieve messages , send a fax etc..

greeting prompting the caller to leave a message in a

specific mailbox or in the Operator's mailbox.

special greeting for breaks during the day.

VME Office Installation and Programming Manual, Version 1

Introduction

1-3

Voice Mail System