AirTight SS-300-AT-C-55-E Skrócona instrukcja obsługi - Strona 4

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Troubleshooting

After the SS-300-AT-C-55-E AP/Sensor is powered ON and connected to Ethernet, if the

status of LED 3 (Power) remains

to function normally.

The following guidelines may help you to quickly diagnose and fix the problem.

Wi-Fi

Ethernet

Any

Solid Green

Any

Fast Blink Green

Any

Slow Blink Green

Any

Solid Orange

1. Make sure that the Ethernet cable is plugged into the correct port on the

SS-300-AT-C-55-E and the other end of the cable is plugged into an Ethernet jack or

a port on a switch that is turned ON.

2. If the SS-300-AT-C-55-E AP/Sensor did not receive a valid IP address from the DHCP

server, ensure that a DHCP server is ON and available on the VLAN/subnet to which

the AP/Sensor is connected. If the AP/Sensor still fails to obtain a valid IP address,

reboot the device once to check whether the problem gets resolved.

3. If you are using AirTight Cloud Services, ensure that Internet connectivity is available

from the VLAN/subnet to which the AP/Sensor is connected. Check if the required

ports for AP/Sensor and Server communication – UDP 3851 and default HTTP (TCP

port 80) – are open on the Firewall. If you are using a Proxy, Web accelerator, or URL

content filtering, ensure the settings allow communication between the AP/Sensor

and AirTight Cloud Service.

4. This is a rare occurrence and usually indicates a failure of the Wi-Fi radio. Try rebooting

the AP/Sensor once to check if it functions normally.

After following these guidelines, if you are still unable to resolve the problem, contact the

local AirTight SE or 24/7 AirTight Technical Support.

Tel: +1 (650) 641 0027 Email: [email protected]

AirTight Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043

T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.airtightnetworks.com

[email protected]

SS-300-AT-C-55-E Quick Start Guide [Doc ID: ATN-QS-1013-007-00-EN]

logo are trademarks, and AirTight is a registered trademarks of AirTight Networks, Inc. All other

trademarks mentioned herein are properties of their respective owners. Specifications are

subject to change without notice.

Solid

Orange, it indicates that the AP/Sensor is not able

LED Status

Power

Solid Orange

What does it mean?

No active Ethernet link

Did not receive a valid IP address via DHCP

Unable to connect to the Server or AirTight

Cloud Service

Radio interface error

Secure Cloud - Managed Wi-Fi