Reduce the volume level on the connected Aux device. Some devices might output too
strong of a signal with their volume level set high or to the maximum. This can cause
poor and distorted audio from connected speakers
Go into the sound settings of the connected device and set any equalisation and audio
processing settings to "off" or "flat"
Make sure the 3.5 mm plug is fully and securely inserted into both the device and the
speaker
The issue could be related to the audio cable. Try a new cable
Try playing another source on the device. For example, try another music app to see if the
issue is with a particular app
Try playing another source on the device. For example, try another music app to see if the
issue is with a particular app
The issue could be with the connected Aux device. Try another audio device
Reboot the connected device. This is typically done by turning it off completely and then
restarting it
Poor sound quality from a Bluetooth® device
Applies to:
SoundLink Revolve Bluetooth® speaker
SoundLink Revolve+ Bluetooth® speaker
If the sound quality is poor, try the following:
Turn off and choose "Flat" for any bass, treble or other EQ and sound processing settings on
your Bluetooth device. Check for these settings both in the device's audio settings and also in the
settings for the app that is being used
Set the volume level of your Bluetooth device to 85%. If the volume output of the device is too
loud, it might cause distortion in connected speakers. If the volume of the device is too low, it
can also affect the sound
Try a different app. If sound quality is OK in one app but not in another, the app is the issue
Try moving your device closer to the speaker. Bluetooth range is about 9 metres. Range
is reduced when interference is present
Interference includes things like walls, multiple Bluetooth devices in the same area,
pockets/purses/bags, wireless routers, microwaves, cordless phones, etc.
Reduce the number of applications running on your Bluetooth® device. Running multiple apps
can reduce reliability if the device is trying to do too much at once. Close non-essential apps and
check if the sound improves
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