AromaTech AromaPro Manual do utilizador - Página 18
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Troubleshooting
Before submitting a warranty claim, please try the below steps to
diagnose the problem and fix the issue. For warranty information,
please contact AromaTech at 1.888.276.6245 or send us an email at
Important Tip
To avoid diffuser clogging and ensure optimal scenting
experience, only use AromaTech essential and aroma oil blends.
AromaTech oils have been formulated specifically for our
diffusers. Failure to use AromaTech branded oils may cause
malfunction or clogging of your diffuser. If that happens reach
out to us and we will assist you with a replacement diffuser core
(part with the PU tube).
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CONDITION
POSSIBLE REASON
1. Device is not
connected to the power
outlet
Device is not working
2. Faulty power supply
adapter
1. Device is in pause/
rest mode between cycles.
The device is not
Standard rest mode is 300
diffusing, can't hear the
sec On and 30 sec Off
air pump.
2. Pump failed
1. Diffuser core is
Device is working but no
clogged
mist is visible and/or
2. Device is in pause/
can't smell the scent.
rest mode
Unusual and loud noise
Pump is damaged
1. Make sure the device
is always upright
2. Seal is broken,
Oil is leaking
missing or damaged
3. Bottle is not screwed
in straight and firm
SOLUTION
1. Check if the device is
connected to power
2. Replace power supply
adapter
1. Wait for the device to
turn back on by itself
after the 300 On and 30
Off cycle
2. Replace pump. Contact
AromaTech support
1. Replace oil with
rubbing alcohol and run
through the diffuser for
15 min. If that doesn't
work contact us to
replace diffuser core
2. Wait for device to
turn back on by itself
Contact support to
replace the pump
1. If the device tipped,
stand it upright
2. Change the rubber seal
3. Make sure the bottle
is screwed in straight
and snug
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