Cisco PIX 501 Краткое руководство по эксплуатации - Страница 17

Просмотреть онлайн или скачать pdf Краткое руководство по эксплуатации для Сетевое оборудование Cisco PIX 501. Cisco PIX 501 18 страниц. Data sheet
Также для Cisco PIX 501: Краткое руководство по эксплуатации (20 страниц), Информационный лист (8 страниц), Краткое руководство по эксплуатации (21 страниц), Краткое руководство по эксплуатации (20 страниц)

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco

product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC

website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

• P3—Your network performance is degraded. Network functionality is noticeably impaired, but

most business operations continue.

• P4—You need information or assistance on Cisco product capabilities, product installation, or

basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered

users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and

immediately open a case. To obtain a directory of toll-free numbers for your country, go to the

following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

• P1—Your production network is down, causing a critical impact to business operations if service

is not restored quickly. No workaround is available.

• P2—Your production network is severely degraded, affecting significant aspects of your business

operations. No workaround is available.