How can I get a replacement Scanner software CD for my product?
You can download the Epson scanner driver and Epson Scan software from the Downloads tab
for your product.
Note: Any extra third-party software that came with the product is available only on the CD.
If you wish to obtain a replacement copy of the Scanner software CD (stock permitting), please
contact our Driver Fulfillment department at 562-276-4367 (US) or 905-709-3839 (Canada). A
charge for shipping and handling plus any applicable taxes may apply.
When I scan using Epson Scan, the preview window is in landscape view. How can I
change it to portrait view?
Do the following:
1. Launch Epson Scan.
2. Click the Configuration button at the bottom of the window.
3. Click the Preview tab, then click Preview image rotation.
4. Click OK. If you have an image in the preview window, the orientation should change
automatically.
I can't scan multiple document pages into a single PDF. What should I do?
If you are using the Scanner Driver and Epson Scan Utility v2.92a or earlier, the ability to scan
multiple pages to a single PDF is not supported. This feature is supported when using the
Scanner Driver (which is sometimes shown as TWAIN Driver) and Epson Scan Utility v3.04a or
higher. Check your product's Downloads tab to make sure you're using the latest version.
When I try to scan using Epson Scan, I see a message Unable to write to file. What should
I do?
Do the following:
1. Open Epson Scan and select Home Mode, Office Mode, or Professional Mode.
2. Click the Configuration button at the bottom center of the screen.
3. Select the Other tab and verify the drive letter next to Work Area (C: is the default).
4. If the Work Area is set to C:, choose another drive (if one is available) or skip to step 6 (if
no other drive is available).
5. Try scanning again. If the same error occurs, set the Work Area back to C: and close
Epson Scan.
6. Close all applications.
7. Open Windows Explorer and browse to the Temp folder.
8. Highlight all files and folders in the Temp folder and delete them.
9. Restart the computer, open Epson Scan and try scanning again.
Windows XP: C\Documents and Settings\user name\Local Settings\Temp
Windows Vista and Windows 7: C:\Users\user name|AppData\Local\Temp
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