Support and Additional Information Sources
Xerox Office Services Support
Asset Management Services
•
Asset Optimization and Tracking —
Process and tools to optimize an enter-
prise's office output infrastructure and
reduce hard costs
•
Break-Fix Management — Single
point of ownership and management
for break-fix service of all brands of
office output devices, regardless of
manufacturer
•
Supplies Management — Process and
tools to procure, monitor and replen-
ish all document-related supplies
proactively
Imaging and Output
Management Services
•
Output Management — Single point
of management of office output from
all output devices, regardless
of manufacturer
•
Image Capture and Workflow — Cost-
efficient solutions for capturing, manag-
ing, retrieving and distributing informa-
tion into digital repositories
Support Services
•
Technology Procurement and
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
•
Help Desk Services — A broad range of
enterprise services, managed through a
centralized single point of contact and
delivered through either an on-site or
off-site model
•
End User Services — Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
•
Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions
Additional Information
Sources
WorkCentre 7425/7428/7435
Front Panel:
•
The front panel offers tools and
information pages to help with
machine setup, feature selections,
operational problems, and media
feed and supply issues.
Customer Documentation:
•
Installation Guide
•
Quick Use Guide
•
Software and Documentation CD-ROM
•
Warranty Booklet
On the Web:
Visit www.xerox.com/office for:
•
Product, supplies, and support
information
•
Downloading drivers
•
Finding your local reseller
•
Online documentation
Visit www.xerox.com/office/support for:
•
Support and service information,
including the same troubleshoot-
ing Knowledge Base used by Xerox
Customer Support staff to provide the
latest technical information on:
–
Application issues
–
Errors
–
Print-quality issues
–
Troubleshooting
Xerox WorkCentre 7425/7428/7435 Evaluator Guide
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