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User Guide
Related topics
Options for the default email message filter, 13
Options for the default email message filter
Forward messages to device:
Specify whether the email message filter forwards all email messages to your BlackBerry® device.
Do not forward messages to device:
Change this option to stop email messages from being forwarded to your device. If you specify this option for your BlackBerry email address,
you will not be able to view filtered email messages unless you set the option to forward received email messages to another email address
automatically.

Troubleshooting for email message management

I cannot forward email messages from a personal account to my device
Depending on your email service provider, you might not be able to set up an existing email account to forward incoming email messages to
your BlackBerry® email address.
You might encounter one of the following situations:
•
Your email service provider might allow you to set up email message forwarding.
•
Your email service provider might set up email message forwarding for you, if you request the service.
•
Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, view the online help for your email account or contact your email
service provider.
Troubleshooting for email message management
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