Support Information
Don't Forget to Register!
You can register your computer through the Help and
Support Center. Click the Windows Start button
and Support, and then click Contact Support.
Where to Get Help
Follow these steps when you need help:
1 Check the setup poster and product documentation for
help with setting up and using your computer.
2 Use the Help and Support Center for help with hardware
and software questions. Click the Start button, and then
click Help and Support. The Help and Support Center
provides useful troubleshooting information and includes
the following:
•
Link to register your computer
•
System information, including your computer product
number, model number, and serial number
•
E-mail support
•
HP Real Time Chat with qualified support specialists
•
Support phone numbers
•
Link to the User Guides for your computer
3 If you think you have a hardware issue, before calling the
Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the Start
button, All Programs, PC Help & Tools, and then
click Hardware Diagnostic Tools.
4 For help online, go to the HP Customer Care Center Web
site at:
http://www.hp.com/cposupport/loc/
regional.html
5 If you have not solved the problem, first, call your
computer retailer, or second, call the HP Customer Care
Center at:
Dutch: 078 600 019
French: 078 600 020
HP Office
Belgium
Hewlett-Packard Belgium BVBA/SPRL
Hermeslaan 1A
B-1831 Brussels
Protect Your Investment
You can upgrade your standard factory warranty for an
additional two years by purchasing an HP warranty
®
, Help
extension. For more information, visit our Web site at:
http://www.hp.com/be/garantie-uitbreiding
Software Support
If you have questions about your software, contact or visit
your software vendor Web site at the appropriate Web
address below:
CyberLink
http://www.cyberlink.com
Are You Missing Components?
Check the contents of the computer box after you've
purchased your computer. If any components are missing,
you have 30 days from the date of purchase to contact
HP Customer Care for replacement. After this period, you
may be charged for these components.
Safety Information
For more information, refer to the Regulatory and Safety
Information document in the User Guides folder. Click the
Start button, All Programs, and then click User
Guides.
WARNING: To reduce the risk of electrical shock
or damage to your equipment:
•
•
•
WARNING: The computer may be heavy; be sure
to use ergonomically correct lifting procedures
when moving the computer.
WARNING: To reduce the risk of serious injury
read the Safety & Comfort Guide. The guide is
located on the Web at http://www.hp.com/ergo
Do not disable the power cord grounding
plug. The grounding plug is an important
safety feature.
Plug the power cord in a grounded (earthed)
outlet that is easily accessible at all times.
Disconnect power from the equipment by
unplugging the power cord from the electrical
outlet. To prevent direct exposure to laser
beam, do not try to open the enclosure of the
CD or DVD drives.
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