DAC VS Recorder Handbuch zur Schnellinstallation - Seite 11

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Troubleshooting

- Installation

Issue –

Only Channel 1 is

working.

Issue –

CVRS Service will

not start after

installation.

Issue –

The voice card is

not recognized by

Windows when

plugged in via USB.

Pg. 11

Possible Cause –

VS Recorder is not activated yet. It

must verify your serial number to

do so.

Possible Cause –

You do not have a live telephone

cable plugged into the other

channel(s) or are calling the wrong

phone number.

Possible Cause –

The serial number you entered

during installation is incorrect.

Possible Cause –

If this is a 64-bit computer and you

selected the 64-bit drivers to

install.

Possible Cause –

You have a USB issue or bad USB

port.

VS Recorder – Troubleshooting>After Installation

Solution –

Connect your computer to the internet. Reboot the

computer.

If problem persists, temporarily disable any firewall

and antivirus software you have. Also verify that UAC is

turned off.

Reboot the computer.

Switch the telephone cable from Line 1 (which is for

Channel 1) with Line 2 (which is Channel 2).

Now call the number you originally tested Channel 1

with.

If Channel 2 works, your wiring or the number dialed

was incorrect. If Channel 2 still does not work, then

see one of the other causes above.

Solution –

The serial number you entered during installation can

be found at the bottom of the Help menu. Verify that

this matches what is on the bottom of the USB voice

card.

If not, then click Update Serial Number from the Help

menu and enter the correct number.

If the number is correct, contact our support

department so we can assist with the authentication of

your product.

Solution –

VS Recorder is a 32-bit application so you must install

the 32-bit drivers for the USB voice card. To resolve

this, uninstall VS Recorder.

Reboot the computer.

Reinstall VS Recorder, this time selecting 32-bit drivers.

Solution –

Plug the voice card into a different USB port. If you still

have issues, reboot the computer.

Plug the voice card into a different computer. If it is

recognized, then you have a USB issue with the first

computer.

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