Canon imageFORMULA ScanFront 330 Service-Handbuch - Seite 19
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imageFORMULA ScanFront 330 Service Guide
1. Exchange Service
The Exchange Service option enables Canon USA to ship the end-user a
replacement product for the defective product.
CITS will help the end-user over the telephone to diagnose any problems
with the machine first. If telephone-based troubleshooting fails to resolve
the problem, and Exchange Service is requested, the CITS help desk
issues the end-user a Return Authorization Number.
The end-user must provide the CITS help desk with the following
information:
Product serial number
A ship to location for the replacement product
Canon USA will ship a replacement product to the end-user by the next
business day (two (2) business days Exchange Service for Alaska and
Hawaii), provided the request is made prior to 4 P.M. EST, Monday
through Friday, except for holidays.
The replacement product includes a prepaid shipping label for the return
shipment of the defective product back to Canon USA. The end-user must
ship the defective product within ten (10) days of receipt of the
replacement product.
IMPORTANT: Exchange Service is not available to ASCR (Authorized
Servicer Customer Registration) registered customers. See
"Authorized
Servicer Customer Registration System,"
on p. 17.
imageFORMULA ScanFront 330 Service Guide
April 2014
Page 14