Amphenol Socapex RJSMLAC 8MG CAPS VAC Hardware-Benutzerhandbuch - Seite 13
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Section 7
We sincerely hope that you never experience a problem with any Amphenol product. If you
Service
do need service, call Amphenol at +33(0) 450 89 28 00 and ask for Applications
Information
Engineering. A trained specialist will help you to quickly determine the source of the
problem. Many problems are easily resolved with a single phone call. If it is necessary to
return a unit to us, an RMA (Return Material Authorization) number will be given to you.
Amphenol tracks the flow of returned material with our RMA system to ensure speedy
service. You must include this RMA number on the outside of the box so that your return
can be processed immediately.
The applications engineer you are speaking with will fill out an RMA request for you. If the
unit has a serial number, we will not need detailed financial information. Otherwise, be sure
to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered
under our warranty. You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you
supply will be written on the RMA form and supplied to the repair department before your
unit arrives. This helps us to provide you with the best service, in the fastest manner.
Normally, repairs are completed in two days. Sometimes difficult problems take a little
longer to solve.
We apologize for any inconvenience that the need for repair may cause you. We hope that
our rapid service meets your needs. If you have any suggestions to help us improve our
service, please give us a call. We appreciate your ideas and will respond to them.
For Your Convenience:
Please fill in the following and keep this manual with your Amphenol system for future
reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:______________________________________________
Product
To obtain support for Amphenol products:
Support
Visit our website.
Phone: +33(0) 450 89 28 00
Mailing Address: Amphenol, Promenade de l'Arve, B.P.29, 74311 Thyez Cedex, France
For more
You will find all useful information on the RJ-Switch series on the dedicated website:
information
RJSMLAC 8MG CAPS UM
Service Information
https://www.amphenol-socapex.com/en/technical-support
https://www.amphenol-socapex.com/en/products/connectors/rugged-ethernet-usb/ethernet-
www.amphenol-socapex.com
military-switches
Rev: 4.0
Page 13 of 13
Tel : +33(0)4.50.89.28.00