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2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

The tips are probably the wrong size for your ear canals. We've provided additional tips

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in different sizes along with the headphones. Try different sizes until you find the best

fitting tips. The goal is to achieve a snug-fitting seal.

3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

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For the best audio performance, use high fidelity lossless music files (> 20 MB per song).

Lossless music formats include APE and FLAC.

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Your device may not have proper shielding, which causes interference and creates

abnormal sounds. Try using another device that has proper shielding.

4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE

REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

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Your operating system and the third party music/video player apps may have different

settings for the in-line remote control functions. We recommend that you use the

music/video player apps that your device has originally provided.

5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME,

BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

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In different operating systems, especially some Android systems, the headphones and

your device have separate volume control systems. Please adjust the volume controls on

both the device and the headphones according to your preference.