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Technical assistance

About this topic

Getting assistance from

this guide

Contacting technical

support

This topic describes how to get technical assistance.

For technical questions or assistance in solving a problem:

Read the sections of the documentation specific to the

operation you are performing. See

BD LSRFortessa documentation (page 5)

information.

See

Troubleshooting (page

If additional assistance is required, contact your local

BD Biosciences customer support representative or supplier.

When contacting BD Biosciences, have the following

information available:

Product name, part number, and serial number

Version of BD FACSDiva software you are using

Any error messages

Details of recent system performance

For cytometer support from within the US, call

877.232.8995.

For support from within Canada, call 888.259.0187.

Customers outside the US and Canada, contact your local

BD representative or distributor.

Chapter 1: About this guide

About the

for more

115).