Community dSPEC Connect Handbuch zur Fehlerbehebung - Seite 5

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Troubleshooting Connections

Please refer to Table 1 for which
After the symptom is resolved go no further. Instead, if you are trying to connect, begin again at
page 7. If further assistance is required please refer to step
Table 1 Symptom, Possible Cause, and Suggested Steps to Resolve
Symptom

dSPEC(s) do not appear in Resyn.

Resyn reports a socket error while
connecting.
Resyn recommends a firmware
upgrade when trying to connect.
Suggested Steps for Troubleshooting
19. Contact Community
Possible Cause and/or Suggested Steps to Resolve
This occurs when Resyn cannot find dSPEC(s) via IP. There
could be a power, network cabling, IP configuration problem,
automatic IP addresses did not yet resolve, or dSPEC firmware
is older than 1.24 and dSPEC was powered on before Resyn
was started. If a dSPEC is found after cycling power on it the
firmware many need to be upgraded as indicated below.
Suggested steps.
2. Click Refresh in Resyn
3. Verify Ethernet cable connections
4. Verify dSPEC power connections and heartbeat
5. Cycle power on the dSPEC(s) (turn off amps first)
2. Click Refresh in Resyn
17. Upgrade dSPEC
6. Restart Resyn
7. Restart the Resyn computer
8. Verify IP Addresses
12. Temporarily turn off all Windows security software and
firewalls
13. Temporarily run in Windows in Safe Mode with
14. Verify Windows Security and Firewall
18. Verify the Resyn Computer Meets Minimum Requirements
This occurs when Resyn a TCP/IP connection gets interrupted
or cannot get established between Resyn and dSPEC.
Suggested steps.
3. Verify Ethernet cable connections
4. Verify dSPEC power connections and heartbeat
5. Cycle power on the dSPEC(s) (turn off amps first)
6. Restart Resyn
7. Restart the Resyn computer
8. Verify IP Addresses
10. Temporarily turn off or disable the Windows wireless
adapter
11. Verify a Windows VPN connection is not acting as the
default gateway
12. Temporarily turn off all Windows security software and
firewalls
13. Temporarily run in Windows in Safe Mode with
14. Verify Windows Security and Firewall
15. Verify Windows Power Options
16. Check for Updates in
17. Upgrade dSPEC
18. Verify the Resyn Computer Meets Minimum Requirements
Suggested steps.
17. Upgrade dSPEC
to try based on the symptom experienced.
on page 20.
Firmware
Settings
Settings
Resyn
Firmware
Firmware
| 5
P a g e
1 Try to connect
on
Networking
Networking