DataLocker H100 Benutzerhandbuch - Seite 10

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TROUBLESHOOTING

If you experience difficulty using DataLocker H100 after following the instructions in this User Guide, read the

following troubleshooting information.

• Check to make sure the USB cable is plugged in properly and that the cable provides sufficient USB

power to the device. For information about how to properly plug in the device to ensure adequate

power, see "Plugging in the device" on page 4.

• Check the light emitting diode (LED) status of DataLocker H100 to assess the power output to the

device and the state of the device.

• Check the Frequently Asked Questions section at datalocker.com/support.

Table 1: LED status for devices

LED status

Status of authentication and data transfer

Solid green

Flashing Red

Solid red

Blue LED

Flashing red and

blue

Status of power to device

Solid yellow

Flashing yellow

(slow)

Description

Open—if no authentication mechanisms are set, any user can use the device.

User has logged into the device—if users exist, it indicates that the device has

authenticated a user.

The device is either powering up or is totally blocked. When totally blocked, no

authentication methods are available to allow a user to log into the device; this

indicates that the device needs to be recycled.

The device is locked.

Indicates a data transfer activity for all devices.

Indicates that a fatal internal error has occurred.

Sufficient power from the host computer is available and the device is operating

normally.

Insufficient power to operate the device. Attach both USB connectors to the host

computer. If both connectors are already plugged in, and the LED continues to

flash, the host computer does not meet the USB power requirements.