Emeril Lagasse PIZZA GRILL Benutzerhandbuch - Seite 11

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The Emeril Lagasse Pizza Grill is covered by a 90-day money-back guarantee. If you are not 100% satisfied with

your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will

include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a

replacement or refund.

Replacement Guarantee Policy

Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product or component

part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable. If you experience

an issue with one of our products within 1 year of purchase, return the product or the component part for replacement with a

functionally equivalent new product or part. The original proof of purchase is required, and you are responsible to pay to return the

unit to us. In the event a replacement unit is issued, the guarantee coverage ends six (6) months following the receipt date of the

replacement unit or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the unit with

one of equal or greater value.

Return Policy

If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be

used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product

to the store or use "RETAIL" as the RMA. Return your product to the address provided below for a replacement, which will incur

no additional processing and handling fees, or for the refund of your purchase price, less processing and handling. You are

responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can call

customer service at 973-287-5178 or email [email protected] for any additional questions. Pack the product carefully and

include in the package a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return,

and (6) proof of purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement.

Write the RMA on the outside of the package.

Send the product to the following return address:

Emeril Lagasse Pizza Grill

Tristar Products

500 Returns Road

Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks,

please contact Customer Service at 973-287-5178.

Refund

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase if the

item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof of purchase is required, and

a check will be issued for the item and sales tax amount. Processing and handling fees are non-refundable.

90-Day Money-Back Guarantee