Hiboy DK1 Benutzerhandbuch - Seite 8

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10. Question & Answer

1. Is there any necessary information need to be included before contacting with Hiboy Support Team?

A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No.,

descriptions of the problem, pictures, and videos that can show details about the issue in the email, thanks.

2. I can't charge my Electric Dirt Bike, what's the problem?

A: Please note if the Electric Dirt Bike is charging, then the led on the charger will show red color, if the Electric Dirt Bike is fully charged, then the led on the charger will

show green color.So please help to verify if the charger is defective ﬁrst: Plug the charger into the socket but notconnecting to Electric Dirt Bike, if the charger

led is NOT on or it is NOT green color, then it means the charger is defective.If the charger is not defective, please contact us at [email protected]

for further support.

3. What if the Electric Dirt Bike arrived missing accessory or broken part?

A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct

accessory or part replacement.

4. Is that possible to replace some components for example the motor?

A: Yes, please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon.

5. My Electric Dirt Bike is stolen, can you help me?

A: I'm sorry we can't track on the location or serial number of the Electric Dirt Bike, please call the local policeman and ask them for help.

6. I have written several emails to [email protected], but no responses received, why?

A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box,

and add [email protected] on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where

you purchased the Electric Dirt Bike for example Amazon chat box, leave message on hiboy.com website, eBay chat box...etc.

7. Why the max distance is lower than advertised max distance?

A: Please note the max distance is measured when it is no wind and at 95°F, the Electric Dirt Bike fully charged to ride at a even speed of 9.3 mph (15 km/h)

on a at surface with a load of 88 pounds (40 kg). The real battery life vary with different factors of the load ,

humidity , wind speed and operation habits...etc.

8. Can I ride the Electric Dirt Bike in the rainy days?

A: Kindly note the Electric Dirt Bike waterproof level is IPX4, we don't suggest you to ride it in the rainy days.

9. Is there any caution for storing the Electric Dirt Bike if I need to go out for a long time vacation?

A: Please make sure the Electric Dirt Bike is stored in a dry & cool place, do not put it outdoors for long time, and if the Electric Dirt Bike is expected to be left idle for

more than 30 days, please fully charge the battery, keep in mind to recharge it every 60 days to protect the battery from

potential damage which is beyond limited warranty.

10. Do you have the video to show how to debug brake?

A: Please visit www.hiboy.com to get a detailed video about installing and debugging brake.

11. Contact Us

E-mail Service:[email protected].

@Hiboy_Ofﬁcial

@HiboyUS

HiboyUS