Dynalink ALE070 Handbuch zur Schnelleinrichtung - Seite 7

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Troubleshooting

Meaning of the modem indicator lights

PWR: Power is being provided by your system to the modem.

LINK (flashing): Connection to local telephone exchange is being established.

LINK (steady): Connection is made. Now ready to go on line.

Diagnostics utility

Upon successful installation, a modem connectivity monitoring utility is also installed.

The utility is launched automatically with Windows, indicating the physical link

status. The icon consists of two arrows. The up arrow indicates data are being

transmitted. Likewise, the down arrow indicates data are being received:

Up & down arrows flashing alternatively: training (link establishing) is in progress.

Green arrows: Modem is transmitting and receiving data.

Red arrows: Modem is disconnected or an error occurs.

If the Up&Down Arrow icon does not appear in your system tray, start the utility

manually by double-clicking the GlobespanVirata DSL Modem icon from the

Windows Control Panel. This launches the utilty icon and opens the

GlobespanVirata DSL Modem panel.

Cannot connect to Internet or cannot browse

Check the link status using the method described in Section 4. The link will

establish as long as there is signal. If no link is possible within several minutes

the modem is not receiving any ADSL signal from the local telephone exchange.

Check that:

ADSL service has been enabled.

Modem is connected to the correct jackpoint.

Modem is connected directly to jackpoint, not after a filter or other device.

If the link is active but you still cannot connect, make sure your Internet account

user name and password have been entered in the exact format as specified.

Check also that all the essential parameters have been entered correctly. See

the next paragraph.

Changing the modem settings after installation

All the essential parameters as shown in Section 3.2 must be entered correctly.

Should you require to correct any settings without re-installing modem, go to

Start - Programs - GlobespanVirata DSL Modem - Settings. Re-enter the essential

parameters as listed in Section 3.2.

Uninstall modem

To ensure a clean uninstall, the modem must be attached to computer during

the process. Go to Start - Programs - GlobespanVirata DSL Modem - Uninstall

and run the uninstaller.