e-survey HP50 Benutzerhandbuch - Seite 9

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Warranty Policy

The Guarantees Rights

e-survey supports free exchange or refund within 7 days from the day when you have received the

products, where the device appears "performance failure", which confirmed by e-survey repair center.

e-survey supports free maintenance or exchange within 15 days from the day when you have

received the products, where the device appears "performance failure", which confirmed by e-survey

repair center.

e-survey supports free maintenance or exchange the same type of device within one year from the day

when you have received the products, where the device appears "performance failure", which is still not

in working conditions after two repairs.

e-survey supports a 24-month warranty service for the device host and a 3-month free warranty service

for the accessory from the day when you have received the products.

Warranty service

If the device host meets the warranty conditions, the warranty service can be obtained according to

the warranty card and the purchasing invoice. If the proof of purchase and the warranty card cannot be

provided, and e-survey will use the delivery time as the standard for the warranty period.

If it is a non-warranty product, and the repair center will handle the maintenance of the extra-fee.

After the device is repaired, the same fault is con- firmed by the repair center and e-survey will provide

a 3-month free warranty service.

The transportation, delivery and disposal costs incurred during the delivery or inspection of the

product to e-survey shall be borne by the user. The freight generated by the repair or inspection

equipment returned to the user shall be borne by e-sur- vey.

Equipment that needs to be repaired or sent for inspection, please back up the data in the machine in

time.

During the warranty period, the parts normally used for maintenance are free.

The parts that have been replaced during the repair are owned by e-survey.

e-survey is not responsible for non-product standard and software or applications that are not certified

by the company.

Following conditions are not within the scope of the warranty and service

The device host and accessories have been subjected to: abnormal or improper use, improper storage

of abnormal conditions, unauthorized disassembly or alteration, accidents, damage caused by

improper installation.

Damage caused by improper use of user, such as liquid injection, damage due to external force, etc.

Failure to use, repair or transport caused by the equipment's instruction manual.

Damage to the product is caused by external, including but not limited to, abnormal and

unpredictable factors such as satellite systems, geomagnetism, static electricity, physical pressure, etc.

Damage caused by force majeure such as earth- quakes, floods, wars, etc.

Other conditions that cannot comply with the relevant provisions of the Guarantees Rights.

HP50 User Manual