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AVAYA 4610 & 4620 - Phone Handling Basics

Call Pickup within a Predetermined Pickup Group

A ringing phone may be picked up if the extension is assigned to your predetermined programmed Call

Pickup Group. Call Pick-up must have been previously designated for your department to use this

feature. This feature may be added to the phone if it is not presently configured.

To answer a ringing phone within Pickup Group:

Step 1 – Lift the handset.

Step 2 – Dial the Call Pickup Code *11. The call has been answered.

Step 3 – Begin to talk.

Note: The call will continue to display on the phone originally called.

Conference Call

The AVAYA 4610 and 4620 conference feature allows you to conference up to six parties (including

yourself) on the call.

Add a Party to a Conference Call:

Step 1 – Press the Conference

Step 2 – When you hear a dial tone, dial the number of the person you wish to add.

Step 3 – Wait for an answer.

Step 4 – Press the Conference

Step 5 – If the caller does not answer or does not want to join the call, press the Drop

button if you wish to dial another number. Press the Line

to the caller you placed on hold.

Step 6 – To add another call to the conference call, repeat Step 1 - Step 4.

Add an Incoming Call to a Conference Call:

Step 1 – While on a conference call, press the Line

conference call will be placed on hold.

Step 2 – To add the active call to the conference, press the Conference

the active call on hold to await the connection.

Step 3 – Press the Line

Step 4 – Press the Conference

Conference Two Calls – An Active Call and a Call on Hold:

Step 1 – While on the active call, press the Conference

on hold.

Step 2 – When you hear a dial tone, press the Line

Step 3 – Press the Conference

Remove Last Person from Conference Call:

Step 1 – Press the Drop

VCUnet - VCU Technology Services

www.ephones.vcu.edu

button. The original call is automatically placed on hold.

button again.

softkey to return to the conference call.

button again to add the new call to the conference.

button again to place the held call in conference.

button. The last person added to the conference call will be dropped.

softkey if you wish to return

softkey to answer the incoming call. The

button. This will place

button, which will place the active call

softkey to return to the held call.

Problem Calls: 828-2227

Updated: 9/26/07