Brother p-touch D800W Handbuch zur Schnelleinrichtung - Seite 8

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Troubleshooting

LCD Problems

Problem

Solution

The screen is locked, or

Reset the internal memory to the factory

the machine does not

settings. For more information, see the User's

respond normally.

Guide. If resetting the machine does not solve

the problem, disconnect the AC adapter and

remove the battery for more than 10 minutes.

The display remains blank

The machine is receiving no power.

after turning on the power.

If using AC power, connect the AC adapter

correctly to the machine and an electrical

The POWER indicator

socket.

does not light

If using a rechargeable Li-ion battery, make

sure the rechargeable Li-ion battery is firmly

installed in the machine and is fully charged.

The LCD messages are

See Setting Language and Unit in this guide to

displayed in a foreign

select the language you want.

language.

Printing Problems

Problem

Solution

The label is not printed.

• Check that text has been entered and that

• If the tape is bent, cut off the bent section and

• When printing from a computer or mobile

The label is not printed

• Remove the tape cassette and reinstall it,

correctly.

• If the print head is dirty, clean it with a cotton

The tape is jammed.

If the tape is jammed, remove the tape

cassette, and then pull out the jammed tape

and cut it. Check that the end of the tape passes

through the guide before reinstalling the tape

cassette.

The ink ribbon is separated

If the ink ribbon is broken, replace the tape

from the ink roller.

cassette. If not, leave the tape uncut and

remove the tape cassette, then wind the loose

ink ribbon onto the spool as shown in the figure.

The machine stops while

• Replace the tape cassette if striped tape is

printing a label.

• Connect the AC adapter directly to the

The label is not cut

Check the Cut Option setting. For more

automatically.

information, see the User's Guide.

To cut labels manually, press the

and Cut) button to feed and cut the tape.

A tape jam error cannot be

Contact Brother customer service.

cleared despite following

the troubleshooting steps.

I want to make fine

The length and margins can be adjusted in the

adjustments to the print

[Printer Setting Tool]. For more information,

result.

see User's Guide.

the tape cassette is installed correctly with

sufficient tape remaining.

thread the tape through the exit slot.

device, make sure the computer or mobile

device is connected correctly to the machine.

pressing it firmly until it locks into place.

swab or optional print head cleaning cassette

(TZe-CL6).

Spool

visible, as this indicates that you have

reached the end of the tape.

machine, or charge the rechargeable Li-ion

battery.

Version Information

Problem

I do not know the version

number of the firmware of

my machine.

I want to confirm whether I

am using the latest version

of the software.

(Feed

Solution

The version number and other information for

the firmware can be confirmed using the

following procedure:

Select [Settings] in the Home screen

using the

press the OK or Enter key.

Select [Version Information] using the

key, and then press the OK or

Enter key.

In addition, you can also use the following

procedure.

Turn your machine on.

Press and hold the

(Feed and Cut)

button for more than 10 seconds to print the

report.

For more information, see the User's Guide.

Use the P-touch Update Software to confirm if

you have the latest version.

See the User's Guide for more information

about the P-touch Update Software.

key, and then