Troubleshooting
Error Message
(For MFC-J2510/J4510DW)
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file.
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file.
(For MFC-J2510/J4510DW)
Service temporarily
unavailable. Try again
later.
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Service temporarily
unavailable. Try again
later.
(For MFC-J2510/J4510DW)
Incorrect PIN code. Enter
PIN correctly.
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Incorrect PIN code. Enter
PIN correctly.
(For MFC-J2510/J4510DW)
Incorrect or expired ID. Or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for
24 hours after it is issued.
(For DCP-J4110DW,
MFC-J4410DW/J4610DW)
Incorrect or expired ID. Or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for
24 hours after it is issued.
Cause
There is a problem with the file you
are trying to upload, such as one of
the following:
The file exceeds the service's limit
on number of pixels, file size, etc.
The file type is not supported.
The file is corrupted.
There is a problem with the service
and it cannot be used now.
The PIN registered to the machine is
incorrect. The PIN is the four-digit
number that was entered when
registering the account to the
machine.
The temporary ID that was entered is
incorrect.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Action
The file cannot be used.
Wait and try again. Try accessing the
service from a computer to confirm
whether it is available or not.
Enter the correct PIN.
Enter the correct temporary ID.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine (see How to apply for
Brother Web Connect access
on page 6 and How to register and
delete accounts on the machine
on page 8).
A
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