Fujitsu LIFEBOOK Notebook Benutzerhandbuch - Seite 33
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TROUBLESHOOTING
Your Fujitsu LifeBook notebook is sturdy and
undergoes stringent reliability tests. However,
you may encounter simple setup or operating
problems that you can solve on the spot or
problems with peripheral devices, that you can
solve by replacing the device. The information
in this section helps you isolate and resolve
some of these straightforward problems and
identify failures that require service.
Identifying the Problem
If you encounter a problem, go through the
following procedure before pursuing complex
troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into
your notebook and to an active AC power
source.
3. Make sure that any card installed in the
PC Card slot is seated properly. You can
also remove the card from the slot, thus
eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices,
thus eliminating them as possible causes of
failure.
5. Turn on your notebook. Make sure it has
been off at least 10 seconds before you turn
it back on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer
to the Troubleshooting Table that follows for
more detailed troubleshooting information.
PO IN T
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Troubleshooting
8. If you have tried the solutions suggested in
the Troubleshooting Table without success,
contact your support representative.
Before you place the call, you should have
the following information ready so that the
customer support representative can provide
you with the fastest possible solution:
• Product name
• Product confi guration number
• Product serial number
• Purchase date
• Conditions under which the problem
occurred
• Any error messages that have occurred
• Hardware confi guration
• Type of device connected, if any
See the Confi guration Label on the bottom
of your notebook for confi guration and serial
numbers.
Specific Problems
Using the Troubleshooting Table
When you have problems with your LifeBook
notebook, try to find the symptoms under the
Problem column of the troubleshooting table.
You will fi nd a description of common causes
for that symptom under the column Possible
Cause. Follow the instructions on the Possible
Solution column to resolve the problem. All
possible causes or solutions may not apply to
your notebook.
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