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Case Study |

HSC Medical Center, Malaysia

THE CUSTOMER

HSC Medical Center (HSC) was officially opened on 18

February 2003 with the aim to bring a new approach to

healthcare services. It focuses on niche areas such as preventive

diagnostics, early detection and treatment of life threatening

diseases. HSC believes in providing an all encompassing

integrated healthcare services under one roof. It provides

advanced medical and cardiac therapeutic services and is fully

equipped with endoscopy, heart treatment, cardiac care,

O&G, fertility, traditional Chinese medicine, and acupuncture

facilities to give the best treatment option for its patients. It

is one of the few centers in the world that have the most

advanced & comprehensive heath screening packages for

heart disease, stroke and cancer patients that are reasonably

priced.

HSC is committed in providing quality and professional

healthcare solutions or services to its patients and their

families by maintaining a pool of well-trained and highly-

experienced physicians and other medical personnel who

are skilled in utilizing some of the latest technology and

procedures in cardiovascular science.

HSC constantly improves its facilities by expanding and

upgrading its human and technological resources to meet

the increasing demand for its services. The center is now

fully equipped with an integrated computerized system and

state-of-the-art diagnostic and therapeutic tools.

THE CHALLENGE

Situation Analysis

Given the scale and the increased demand of quality health

services, HSC established their second medical center within

the Klang Valley to provide a wider range of healthcare

services to their customers. The expansion resulted in

increased bandwidth well beyond its current network

capabilities at both the Kuala Lumpur and Cheras centers.

As such, the hospital requires a highly reliable, well-integrated,

and cost-effective network infrastructure system to achieve

the following:

• Allow doctors to share and access medical information on

patients

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Allied Telesis Case Study: HSC Medical Center, Malaysia

• Enable seamless flow of information, transfers of big imaging

files as well as medical data between the centers

• Ensure timely decision making which is critical in providing

quality healthcare services

• Leverage medical experts and resources across both centers

• Enhance customer retention by delivering additional value

added services

• Consolidate services over one simplified access network

"Maintaining the quality and clarity of those imaging files are

crucial because doctors have to be precise when diagnosing

diseases," said Dr. Soo Chee Siong, Medical Director, HSC

Medical Center

Moreover, the transfer of quality images can quicken the

diagnostic process which can be a matter of life and death to

a patient – as early detection and treatment can save lives.

HSC according to Dr. Soo, is a customer –centric healthcare

provider. As such the medical center must constantly strive

to provide faster response time to its patients. This requires

a reliable IT infrastructure which is supported by a reputable

vendor.

Challenges and Issues

In the medical field, time is of essence. Hence, HSC's greatest

challenge is to find the fastest way to share its resources and

experts to ensure they can get back to their patients within

the shortest time possible. With the two centers located

apart, it is of vital importance to provide quicker diagnostic

results to patients.

Sending big imaging files to another center electronically over

a broadband connection is definitely faster compare to the

traditional way via courier or mail which are time consuming,

cumbersome and costly.

In addition, HSC planned to streamline its operational workflow

to ensure all important data reside in a central location that is

easily accessible by all its medical experts.