Dell Studio XPS PP35L Setup-Handbuch - Seite 14

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1. Basic Specifications

Solving Problems

Lockups and Software Problems

If a program stops responding — End the

program:

Press <Ctrl><Shift><Esc> simultaneously

1�

Click the

Applications tab on the top

2�

3�

Select the program that is no longer

responding

4�

Click

End Task

If the computer stops responding —

NOTICE: You might lose data if you are

unable to perform an operating system

shutdown

Turn the computer off If you are unable to get a

response by pressing a key on your keyboard or

moving your mouse, press and hold the power

button until the computer turns off Then turn

your computer back on

If a solid blue screen appears — Write down

any error message for future reference Turn

the computer off If you are unable to get a

response by pressing a key on your keyboard or

moving your pointer or mouse, press and hold

the power button until the computer turns off

Then turn your computer back on

If you have other software problems —

•

Always keep backup copies of your

important data

•

Use a virus-scanning program to check your

computer

•

Save and close any open files or programs

and shut down your computer through the

Start

•

Check the software documentation or

contact the software manufacturer for

troubleshooting information:

–

Ensure that the program is compatible

with the operating system installed on

your computer

–

Ensure that your computer meets the

minimum hardware requirements needed

to run the software See the software

documentation for information

–

Ensure that the program is installed and

configured properly

–

If necessary, uninstall and then reinstall

the program

Solving Problems