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ISS Technology Update

Meet the Expert—Eric Pope

Eric Pope has been a Memory Engineer for HP Industry Standard Servers (ISS) for

the last six years of his ten-year career at HP. His responsibilities include memory

futures, qualification, quality, and sustaining.

According to his manager, Theresa Maglitto, Eric provides technical expertise in

all aspects of HP memory. She regards him as a memory technology innovator,

educator, problem solver, and customer advocate. And he is a key reason why HP

maintains memory technology leadership in the server industry.

A born ―fixer‖

Eric has always been interested in how things work. As a kid, he not only fixed

things (for mom) when they broke, he sometimes took things apart before they

broke. His interest in electrical engineering began when he took an electronics

class in high school.

Now Eric and his wife Joni have three little fixers: Joshua (14), Timothy (12) and

Taylor (10). His hobbies include, camping, fishing, hiking, music, and

woodworking. In woodworking, as with memory technology, Eric likes to create a

vision of what he needs and then figure out how to achieve it.

An HP memory qualification expert

Memory manufacturers constantly change their manufacturing processes as they

make faster and more complex memory chips. One of Eric's responsibilities is to

qualify each memory module design and manufacturing process to minimize the

occurrence of hard errors. He focuses on ways to improve memory processes, and he has developed several test tools for

internal and external test teams. These tools allow engineers to test each type of memory module in the model of ProLiant server

in which it will be installed. Eric also helps to re-qualify module manufacturers each time HP offers a new processor speed or a

new server platform. This testing and re-qualification process results in continuous improvement of memory module reliability.

Over the past year, Eric has been working on simplifying the memory qualification process. Historically, every test case has

required human intervention to kick off the test and analyze the results. Eric is working to implement a more automated

approach to test memory. Aided by new circuitry in today's servers, he is ―sewing together‖ different software components to

conduct the tests without human intervention, that is until the DIMMs need to be changed to run a new test.

Puts customers first

Theresa says that Eric has participated in many customer and sales events to help educate those who buy or sell HP memory.

Eric is also a key contributor in the direct communications between the Engineering Problem Resolution team and customers. His

primary goal is to make customers happy by solving their problems; therefore, he values their input. He cited some recent

examples of the HP response to customer requirements: the introduction of low power memory and the introduction of 8GB and

16GB DIMMs. Eric also noted that HP was the first company to give its customers the ability to run DDR-3 memory at PC3-

10600 (DDR3-1333) speeds with two DIMMs loaded per channel.

Volume 8, Number 5

Name:

Eric Pope

Title:

Memory Engineer, ISS

Years at HP:

University:

Brigham Young University, MSEE

Brigham Young University, BSEE