HTC Vive Pre Benutzerhandbuch - Seite 25

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Troubleshooting and FAQs

General

Can anyone use Vive?

Consult your doctor before using the product if you have pre-existing serious medical conditions

(such as a heart ailment), conditions that affect your ability to safely perform physical activities,

psychiatric conditions (such as anxiety disorders or post-traumatic stress disorder), or if you are

pregnant or elderly.

Do not use the product if you are sick, fatigued, under the influence of intoxicants/drugs, or are

not feeling generally well, as it may exacerbate your condition.

What can I do when the status light on the headset indicates an error?

If you see that the status light is red, try these methods to resolve the issue:

§ Disconnect and reconnect the headset 3-in-1 cable on the link box.

§ Check that the cables between the link box and your computer are properly connected.

§ Unplug and replug the power adapter into an electrical outlet to restart the link box.

What can I do to resolve the "headset not found" error?

This error is most likely due to an issue with the USB port or device drivers. Try the following

steps to troubleshoot the issue:

Close all Steam apps on your computer, including the SteamVR app.

Unplug the link box cables (HDMI and USB) from your computer, as well as its power cable

from an electric outlet.

Wait for a few seconds, and then plug the cables back in. On your computer, you might see

a notification that drivers are being installed. Wait for the installation to finish.

Restart the SteamVR app.

If you still get a similar error, repeat the steps again. You can try plugging the USB cable into the

same or into another USB port on your computer.