3Com 3CR17661-91 Datenblatt - Seite 4
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PRODUCT WARRANTY AND OTHER SERVICES
Warranty
Hardware coverage
In-warranty hardware replacement*
Software coverage
Software updates*
Telephone support*
Online Knowledgebase support*
* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without advance notice.
This offering is not available where prohibited by law. Services are effective at warranty start date, and are enabled with product registration. Customers
receive a user ID with eSupport registration.
3Com Limited Lifetime Warranty. For as long as the original end user owns the product,
or for five years after 3Com discontinues the of sale of the product, whichever occurs first.
Covers the complete unit including power supply and fan.
Advanced Hardware Replacement of hardware for the duration of the warranty. In the US
48 contiguous states this is same-day ship with next business day delivery when call
received before noon Pacific time. For Canada, Alaska and Hawaii, this is same-day ship
when call received before noon Pacific time. For the rest of the world, it is next-business-
day ship. Actual delivery times may vary depending on customer location. Reasonable
commercial efforts apply.
90 days for media replacement.
Access to releases with incremental software features and bug fixes. For the Switch
4200G, updates are all releases within the licensed 3Com OS software level.
Technical support via phone for 90 days.
Access to online troubleshooting tool for the duration of the warranty.
3COM SWITCH 4200G GIGABIT FAMILY