AlphaShield 202-5731 Benutzerhandbuch - Seite 11

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Frequently Asked Questions:
I used the scan test and some of my ports are still OPEN or CLOSED, not all STEALTH or BLOCKED, what is wrong?
You are not testing your computer's IP Address. In some cases, the scanning is not actually done to your computer's IP
Address, but to the IP Address of your ISP. Please check the IP Address on the top of the page where you go to perform the
test. Please compare it to the real IP Address that belongs to your system. You will be able to check your real IP Address if you
visit one of the following sites:
http://www.whatismyip.com or http://www.whatismyipaddress.com
Does my AlphaShield work with the router?
Yes! AlphaShield will definitely work in your environment! AlphaShield should be connected between a xDSL/Cable Modem
and a router (this includes wireless routers). If connected this way, it will protect your whole Network.
Is AlphaShield compatible with Macintosh OS X?
Yes! AlphaShield is a platform independent hardware. It does not require any configuration and does not need any software to
install. Macintosh operating systems rely mostly on AppleTalk protocol, but they do take advantage of TCP/IP when an Internet
connection is required. TCP/IP is a default protocol for the Internet and AlphaShield works with any device/node that supports
this protocol stack. That is why it really does not matter what operating system you are using as long as TCP/IP protocol is
used.
In regards to shielding your IP Address, exactly how does this work?
AlphaShield will show your IP Address to the resource that you visit. This is how TCP/IP protocol works. You have no way to
hide it, and it is ok. An IP Address is like a phone number. Everyone needs one to contact the other person, or to get a phone
call from somebody. When you request a website your IP Address will be visible to the server you visited. Communication is a
two way process and you will not be able to use the Internet if you do not provide an IP Address to the resource you want to
visit. Your IP Address is not a credit card number, this is not something that you have to hide all the time. When protected by
AlphaShield, your computer will never be detected by any scanning tools and thus would not reply to PING requests. If it
cannot be found on the Internet, then it cannot be a target! Even if you visit a server and an attacker gets a hold of your IP
Address, your AlphaShield will not reply to any requests. Your computer is essentially invisible.
What is the use of the switch at the back of the unit?
Please refer to page 7 regarding Mode Selector Switch.
Does AlphaShield work in wireless Network configuration?
Yes! AlphaShield works in most wireless Network environments. The vast majority of home wireless Networks have a
xDSL/Cable Modem connected to a wireless access point. A wireless access point will distribute the signal between computers
on the same Network. If this is the case, AlphaShield should be placed between your xDSL/Cable Modem and a wireless access
point.
Can an AlphaShield be used to protect connection with USB Modems and dial-up Modems?
Unfortunately, the current version of AlphaShield does not support dial-up Internet connections, or connections with USB
interface.
Does the AlphaShield work with programs like MSN Messenger or ICQ?
Yes!
Do I require an anti-virus software on my computer even though I have an AlphaShield device connected with my system? Can
I still receive live updates?
Even though AlphaShield stops the Trojan worms such as MSBlast, BugBear, and Fizzer, you will still require an anti-virus
software to detect viruses that come through emails. AlphaShield will not interfere with any form of live updates
.
Does AlphaShield work with Remote access programs like PC anywhere?
Yes! AlphaShield works perfectly with Remote access programs when it is securing the client computer. Remote Access
programs will not work if someone is trying to access from outside since AlphaShield makes your computer invisible unless
you are in the Gaming Mode (see page 6 for detail).
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