Alphasmart NEO2 SmartApplet Ressourcen-Handbuch - Seite 18

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Refer to the NEO 2 Quick Guide or other NEO materials you've
received to find the steps you need to follow to connect the
Renaissance Receiver or rename it and to change settings in the
Renaissance Wireless Server Utility.
If you have a problem with your Renaissance Receiver, refer to
the manual and the Renaissance Learning Knowledge Base. If
this doesn't solve your problem, then call the business which
sold you the Receiver or contact Technical Support. Many
problems can be solved by email or over the phone.
If the unit needs to be returned to the factory for repair, it must
be assigned a RMA (Return Material Authorization) number
before it is returned. To obtain a RMA number, contact
Technical Support with the following information:
•
A detailed description of the problem.
•
The serial number of the unit.
•
The name and the address to which the unit should be
returned.
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